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Automate Aftercare Communications
Offering aftercare communication and automatic follow-up reminders is a superb method of bettering the affected person expertise.
In response to a 2019 survey, 70% of patients report that they’re extra more likely to choose a supplier if they provide follow-up communications by way of textual content or electronic mail. Nonetheless, manually sending these communications is tedious, time-consuming, and expensive.
Thankfully, there’s a way more cost-effective and environment friendly different. Using automation instruments permits well being managers to remain linked with sufferers, forge lasting relationships, and enhance retention charges.
Empower Sufferers with Self-Service Instruments
Sufferers love self-service instruments, particularly appointment scheduling options.
In response to 2021 knowledge, 59%-70% of patients would moderately self-schedule appointments. This could come as no shock, as self-service scheduling instruments permit sufferers to rapidly browse obtainable appointment slots, evaluate these choices to their schedule, and make a choice.
Empowering sufferers with self-service instruments can enhance retention whereas permitting for a reevaluation of the workload on clinic workers. As a substitute of splitting their consideration between scheduling and different duties, front-office personnel can focus their power on offering distinctive service to sufferers already within the workplace.
How Well being Managers Can Jumpstart Their Retention Optimization Efforts
Adopting the most recent healthcare expertise options may also help suppliers enhance affected person retention, stabilize money circulate, and stand out in a crowded trade. Nonetheless, with so many various potential paths ahead, it could take time to resolve which healthcare expertise would ship probably the most quick and important influence on affected person retention.
A pure first step for many well being managers entails investing in additional sturdy knowledge analytics. This method permits them to make use of the huge quantities of knowledge they’re already amassing.
Moreover, leveraging knowledge analytics supplies actionable insights and permits well being managers to view the corporate’s supply mannequin from the affected person’s perspective.
Organizational leaders can use these insights to systematically resolve enterprise challenges and eradicate friction from the care journey by means of the strategic utility of recent healthcare expertise.
The Northridge Group helps purchasers leverage self-service applied sciences and knowledge analytics to boost the affected person expertise. To be taught extra, contact us.
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