Headquartered in Siegburg, Germany, with further workplaces in Hamburg and Munich, ON Service GROUP has greater than 20 years of expertise delivering high-value operations companies throughout property and casualty, life and medical health insurance processes. ON Service GROUP brings greater than 200 extremely certified professionals to Accenture Operations, with experience spanning gross sales and dealer help, coverage administration, buyer help and course of transformation.
Having the correct abilities, knowledge and processes in place at the moment is vital to drive development: in keeping with current Accenture analysis, only some (9%) firms achieved operations maturity however, those who did, averaged 1.4 instances increased working margins and 30% increased buyer satisfaction scores.
“As we speak, organizations have to reinvent each space of their enterprise, frequently, to stay related. Through the use of strategic managed companies, companies can successfully achieve entry to digital capabilities, course of experience and specialist expertise to shortly ship outcomes at scale”, stated Tanja Mertin, who leads Accenture Operations in Germany, Austria and Switzerland. “With the acquisition of ON Service GROUP, we’re additional enhancing our business particular capabilities and companies to assist our insurance coverage purchasers succeed and drive development.”
Christina Raab, market unit lead for Accenture in Germany, Austria and Switzerland, added: “Ever-changing buyer expectations, a fancy regulatory agenda and abilities shortages – these are simply among the challenges that firms in Germany are going through, together with the insurance coverage business. To hurry up transformation and speed up development, CEOs and C-suites ought to concentrate on leveraging the total potential of knowledge, know-how and folks, and be open to innovate processes. With the acquisition of ON Service GROUP we can be totally outfitted to assist insurers obtain these targets.”
Stefan Giesecke, CEO of ON Service GROUP, stated, “Accenture’s world scale and scope will present our individuals with thrilling new alternatives to take insurance coverage operations to the following stage and provide purchasers one-stop options to streamline your complete course of chain and drive transformation additional. Collectively we’ll deal with the important thing market demand for agility and innovation, providing new methods to drive development in disruptive instances.”